{"id":5958,"date":"2018-12-08T22:16:11","date_gmt":"2018-12-08T22:16:11","guid":{"rendered":"http:\/\/coolcasc.com\/preguntas-frecuentes\/"},"modified":"2019-03-28T09:54:30","modified_gmt":"2019-03-28T09:54:30","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/coolcasc.com\/fr\/preguntas-frecuentes\/","title":{"rendered":"Questions fr\u00e9quentes"},"content":{"rendered":"\n<div class=\"row align-center\"  id=\"row-642634347\">\n\n\n\t<div id=\"col-972671450\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Sur les produits ...<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1106068285\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1106068285-label\" class=\"accordion-title plain\" href=\"#accordion-item-1.--les-housses-coolcasc\u00ae-servent-elles-pour-tous-les-produits?\" aria-expanded=\"false\" aria-controls=\"accordion-1106068285-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>1.- Les housses COOLCASC\u00ae servent-elles pour tous les produits?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1106068285-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1106068285-label\">\n\t\t\t\n\n<p>Les housses pour casque COOLCASC\u00ae, fabriqu\u00e9es en lycra\u00ae extensible avec le patron universal, s\u2019adaptent \u00e0 la plupart des casques. Elles peuvent \u00eatre utilis\u00e9es sur les casques de ski, de snowboard, de roller, de patinage, de trottinette, de bicyclette, de hockey et m\u00eame sur les casques jet de moto.<\/p>\n<p style=\"text-align: center;\"><strong>ONE FITS ALL<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2953234879\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2953234879-label\" class=\"accordion-title plain\" href=\"#accordion-item-2.--existe-t-il-diff\u00e9rentes-tailles?\" aria-expanded=\"false\" aria-controls=\"accordion-2953234879-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>2.- Existe-t-il diff\u00e9rentes tailles?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2953234879-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2953234879-label\">\n\t\t\t\n\n<p><strong>No<\/strong>. Non. Toutes nos housses sont TAILLE UNIQUE. Elles s\u2019\u00e9tirent et s\u2019adaptent facilement sur les casques pour enfants comme sur les casques pour adultes, puisqu\u2019elles sont fabriqu\u00e9es en tissu extensible.. <\/p>\n<p style=\"text-align: center;\"><strong>ONE FITS ALL<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3644386934\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3644386934-label\" class=\"accordion-title plain\" href=\"#accordion-item-3.--comment-dois-je-mettre-mon-coolcasc\u00ae?\" aria-expanded=\"false\" aria-controls=\"accordion-3644386934-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>3.- Comment dois-je mettre mon COOLCASC\u00ae?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3644386934-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3644386934-label\">\n\t\t\t\n\n<p>Les casques \u00e0 couvre-oreille dur, ne pr\u00e9sente aucun probl\u00e8me. Il suffit de faire glisser la housse sur le casque et de la fixer au moyen de l\u2019\u00e9lastique qui fait le tour, sur le bord.<br \/>\nEn ce qui concerne les casques \u00e0 couvre-oreille mou, il faudra pratiquer une petite coupe au COOLCASC\u00ae \u00e0 l\u2019extr\u00e9mit\u00e9 du couvre-oreille, pour faire passer la bande de fixation \u00e0 travers, permettant \u00e0 la housse de recouvrir la totalit\u00e9 du couvre-oreille.<br \/>\nCliquez pour voir les videos de montage.<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1590137439\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"212\" src=\"https:\/\/coolcasc.com\/wp-content\/uploads\/Paginas\/Instrucciones-fundas.jpg\" class=\"attachment-original size-original\" alt=\"Instrucciones montaje fundas\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1590137439 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n<p>En casques de moto type jet, vous devrez r\u00e9aliser des orifices afin de pouvoir fixer la visi\u00e8re.<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_40828797\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"112\" src=\"https:\/\/coolcasc.com\/wp-content\/uploads\/Paginas\/instrucciones-jet.jpg\" class=\"attachment-large size-large\" alt=\"instrucciones montaje funda para jet\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_40828797 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n<p>Pour tous les casques, il n\u2019est pas probl\u00e9matique de couper la housse ou de r\u00e9aliser de petits orifices dans la mesure o\u00f9 le lycra ne se d\u00e9fait pas et qu\u2019il n\u2019existe donc pas de danger que le trou devienne plus grand.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1731168721\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1731168721-label\" class=\"accordion-title plain\" href=\"#accordion-item-4.--les-coolcasc\u00ae-servent-ils-pour-les-casques-de-moto?\" aria-expanded=\"false\" aria-controls=\"accordion-1731168721-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>4.- Les COOLCASC\u00ae servent-ils pour les casques de moto?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1731168721-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1731168721-label\">\n\t\t\t\n\n<p>Nos collections servent pour tous les casques, m\u00eame pour les casques Jet de moto.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3805636734\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3805636734-label\" class=\"accordion-title plain\" href=\"#accordion-item-5.--\u00c0-quoi-sert-le-trou-arri\u00e8re-de-la-housse?\" aria-expanded=\"false\" aria-controls=\"accordion-3805636734-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>5.- \u00c0 quoi sert le trou arri\u00e8re de la housse?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3805636734-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3805636734-label\">\n\t\t\t\n\n<p>Il sert \u00e0 pouvoir passer la bande des lunettes, lorsqu\u2019elle est utilis\u00e9e sus des casques de ski. En cyclisme, le trou permet de fixer une lumi\u00e8re arri\u00e8re.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2554641623\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2554641623-label\" class=\"accordion-title plain\" href=\"#accordion-item-6.--les-housses-de-casque-coolcasc\u00ae-sont-elles-s\u00fbres?\" aria-expanded=\"false\" aria-controls=\"accordion-2554641623-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>6.- Les housses de casque COOLCASC\u00ae sont-elles s\u00fbres?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2554641623-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2554641623-label\">\n\t\t\t\n\n<p>Les housses COOLCASC\u00ae n\u2019interf\u00e8rent aucunement, dans la s\u00e9curit\u00e9 du casque, dans la mesure o\u00f9 il s\u2019agit d\u2019un tissu qui est fix\u00e9 sur le casque.<br \/>\nEn revanche, elles apportent une meilleure visibilit\u00e9 de l\u2019usager, faisant de cette caract\u00e9ristique un plus en mati\u00e8re de s\u00e9curit\u00e9.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3394160656\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3394160656-label\" class=\"accordion-title plain\" href=\"#accordion-item-7--o\u00f9-puis-je-acheter-un-coolcasc\u00ae?\" aria-expanded=\"false\" aria-controls=\"accordion-3394160656-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>7- O\u00f9 puis-je acheter un COOLCASC\u00ae?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3394160656-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3394160656-label\">\n\t\t\t\n\n<p>Vous pouvez acheter un COOLCASC\u00ae dans notre <a href=\"http:\/\/coolcasc-tienda.com\/epages\/ec1588.sf\/fr_FR\/?ViewObjectPath=%2FShops%2Fec1588\">magasin en ligne<\/a>, et dans les magasins de sport.<\/p>\n<p><a href=\"https:\/\/coolcasc.com\/fr\/tiendas-coolcasc\/\">Trover la plus proche magasin<\/a>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1169580083\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1169580083-label\" class=\"accordion-title plain\" href=\"#accordion-item-8.--quel-est-le-prix-des-coolcasc\u00ae?\" aria-expanded=\"false\" aria-controls=\"accordion-1169580083-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>8.- Quel est le prix des COOLCASC\u00ae?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1169580083-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1169580083-label\">\n\t\t\t\n\n<p>Le prix des housses COOLCASC\u00ae varient entre 16 et 35\u20ac, en fonction de la collection.<\/p>\n<p>Pour consulter un prix, <a href=\"http:\/\/coolcasc-tienda.com\/epages\/ec1588.sf\/fr_FR\/?ViewObjectPath=%2FShops%2Fec1588\">visitez notre magasin<\/a> en ligne o\u00f9 apparaissent tous les prix et mod\u00e8les.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row align-center\"  id=\"row-183288022\">\n\n\n\t<div id=\"col-2098336085\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" style=\"margin-top:40px;\"><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >A PROPOS DE MAGASIN ET COMMANDES ...<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-674017660\" class=\"accordion-item\">\n\t\t<a id=\"accordion-674017660-label\" class=\"accordion-title plain\" href=\"#accordion-item-1.--quel-est-le-d\u00e9lai-de-livraison-habituel-des-commandes-du-magasin-on-line?\" aria-expanded=\"false\" aria-controls=\"accordion-674017660-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>1.- Quel est le d\u00e9lai de livraison habituel des commandes du magasin on-line?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-674017660-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-674017660-label\">\n\t\t\t\n\n<p>Le d\u00e9lai de livraison d\u00e9pend du service s\u00e9lectionn\u00e9 et du pays de destination. Recherchez l\u2019option qui vous int\u00e9resse sur le tableau suivant:<\/p>\n<table class=\"table\">\n<thead>\n<tr>\n<th>Origine<\/th>\n<th>Type<\/th>\n<th>Temps<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>ESPAGNE<\/td>\n<td>Messagerie\/Courrier\t<\/td>\n<td>48 heures \u2013 jours ouvrables<\/td>\n<\/tr>\n<tr>\n<td>EUROPE<\/td>\n<td>Courrier ordinaire (EMS)\t<\/td>\n<td>Environ 1 semaine ouvrable<\/td>\n<\/tr>\n<tr>\n<td>AUTRES<\/td>\n<td>Courrier ordinaire (EMS)\t<\/td>\n<td>Environ 10-15 jours ouvrables<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-658285779\" class=\"accordion-item\">\n\t\t<a id=\"accordion-658285779-label\" class=\"accordion-title plain\" href=\"#accordion-item-2.--quels-sont-les-frais-d\u2019envoi?\" aria-expanded=\"false\" aria-controls=\"accordion-658285779-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>2.- Quels sont les frais d\u2019envoi?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-658285779-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-658285779-label\">\n\t\t\t\n\n<p>Le co\u00fbt de l\u2019envoi d\u00e9pend du service de livraison s\u00e9lectionn\u00e9 et de la destination. Recherchez l\u2019option qui vous int\u00e9resse sur le tableau suivant:<\/p>\n<table class=\"table\">\n<thead>\n<tr>\n<th>Zone<\/th>\n<th>Service de messagerie<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>ESPANGE<\/td>\n<td>3,95<\/td>\n<\/tr>\n<tr>\n<th>Zone<\/th>\n<th>Courrier ordinaire (EMS)\n<\/th>\n<\/tr>\n<tr>\n<td>EUROPE<\/td>\n<td>6,00<\/td>\n<\/tr>\n<tr>\n<td>AUTRES<\/td>\n<td>10,00<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-988738372\" class=\"accordion-item\">\n\t\t<a id=\"accordion-988738372-label\" class=\"accordion-title plain\" href=\"#accordion-item-3.--comment-puis-je-m\u2019informer-sur-le-d\u00e9lai-de-livraison-de-ma-commande?\" aria-expanded=\"false\" aria-controls=\"accordion-988738372-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>3.- Comment puis-je m\u2019informer sur le d\u00e9lai de livraison de ma commande?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-988738372-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-988738372-label\">\n\t\t\t\n\n<p>Vous pouvez consulter le d\u00e9lai \u00e0 l\u2019adresse tiendaonline@coolcasc.com, en faisant r\u00e9f\u00e9rence au n\u00ba de commande. Nous vous r\u00e9pondrons en vous remettant le n\u00ba d\u2019envoi afin que vous puissiez suivre votre commande on-line. Si l\u2019option choisie pour l\u2019envoi est par Correos (Poste espagnole), le d\u00e9lai de livraison est \u00e0 titre indicatif et d\u00e9pend uniquement et exclusivement de Correos. Pour toute r\u00e9clamation dirigez-vous \u00e0 Correos<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2683679336\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2683679336-label\" class=\"accordion-title plain\" href=\"#accordion-item-4.--quels-modes-de-paiement-puis-je-utiliser-lorsque-je-passe-ma-commande-sur-le-magasin-on-line?\" aria-expanded=\"false\" aria-controls=\"accordion-2683679336-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>4.- Quels modes de paiement puis-je utiliser lorsque je passe ma commande sur le magasin on-line?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2683679336-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2683679336-label\">\n\t\t\t\n\n<p>Les syst\u00e8mes de paiement sont par carte VISA et Paypal<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-263417651\" class=\"accordion-item\">\n\t\t<a id=\"accordion-263417651-label\" class=\"accordion-title plain\" href=\"#accordion-item-5.--quelle-est-la-disponibilit\u00e9-des-mod\u00e8les?\" aria-expanded=\"false\" aria-controls=\"accordion-263417651-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>5.- Quelle est la disponibilit\u00e9 des mod\u00e8les?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-263417651-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-263417651-label\">\n\t\t\t\n\n<p>Tous les mod\u00e8les inclus dans notre magasin on-line sont disponibles et en stock pour une livraison imm\u00e9diate.<br \/>\nSi une r\u00e9f\u00e9rence est \u00e9puis\u00e9e, elle n\u2019est pas disponible \u00e0 la vente et le mot \u00c9PUIS\u00c9 appara\u00eetra avec le produit.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-149536883\" class=\"accordion-item\">\n\t\t<a id=\"accordion-149536883-label\" class=\"accordion-title plain\" href=\"#accordion-item-6.--vers-quels-pays-r\u00e9alisez-vous-des-envois-des-commandes-on-line?\" aria-expanded=\"false\" aria-controls=\"accordion-149536883-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>6.- Vers quels pays r\u00e9alisez-vous des envois des commandes on-line?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-149536883-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-149536883-label\">\n\t\t\t\n\n<p>Nous effectuons des envois presque tout le monde.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3180728677\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3180728677-label\" class=\"accordion-title plain\" href=\"#accordion-item-7.--que-dois-je-faire-si-ma-commande-r\u00e9pond-\u201cerreur\u201d-au-gestionnaire-du-magasin?\" aria-expanded=\"false\" aria-controls=\"accordion-3180728677-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>7.- Que dois-je faire si ma commande r\u00e9pond \u201cerreur\u201d au gestionnaire du magasin?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3180728677-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3180728677-label\">\n\t\t\t\n\n<p>Contactez <a href=\"mailto:tiendaonline@coolcasc.com\">E-Shop<\/a> et nous g\u00e9rerons personnellement la commande.<\/p>\n<p>Si l\u2019erreur provient de la passerelle de paiement, vous devrez prendre contact avec votre banque.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-2098336085 > .col-inner {\n  margin: 0px 0px 60px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":5956,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank-featured.php","meta":{"footnotes":""},"class_list":["post-5958","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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